Terms governing access to the Pharmacy Workflow OS platform.
These Terms of Service describe the baseline conditions for accessing the public site and service. They are intended to complement, not replace, any subscription agreement, implementation statement of work, business associate agreement, or other customer-specific contract.
Effective date: April 10, 2026Core terms
By accessing or using the public site or service, customers and users agree to these Terms of Service and to any customer-specific agreement that governs their use of the platform.
Authorized use
The service is intended for authorized pharmacy, healthcare operations, administrative, and related business workflow use. Customers and users are responsible for maintaining lawful authority to access and manage the data they place into the system.
Customer responsibility
Customers are responsible for user provisioning, role assignment, and determining whether their use of the service may involve regulated information under applicable law or contract.
Security and access
Customers must protect credentials and restrict access to authorized personnel. The service’s technical safeguards do not replace workforce training, supervision, or legal and compliance review.
Operational boundaries
The platform supports workflow execution, auditability, and operational coordination. It does not replace legal advice, regulatory review, or independent clinical judgment.
Attempting unauthorized access to the service, another customer environment, or protected workflows.
Interfering with service availability, integrity, audit evidence, or security controls.
Uploading or transmitting unlawful, malicious, infringing, or intentionally misleading content.
Using the service in a manner that violates healthcare, privacy, security, employment, or contractual obligations applicable to the customer.
Commercial and legal context
Availability, pricing, support commitments, implementation scope, and service levels are governed by the applicable commercial agreement or order form.
Customers remain responsible for any third-party provider costs, data migration work, or integration prerequisites not explicitly included in their agreement.
Product functionality may evolve as the platform grows across clinical, operational, policy, and integration use cases.
Agreement hierarchy
If a separate signed agreement applies to a customer’s use of the service, that agreement controls to the extent of any conflict with these public Terms of Service.
Use of the public site does not create a subscription, implementation, or business associate relationship unless separately documented in writing.
Public-site materials are provided for general information about the product and may be updated without notice.
Suspension, termination, and changes
Access to the service may be suspended or terminated for security, legal, contractual, or operational reasons, including actual or suspected misuse. These Terms of Service may be updated from time to time to reflect changes in the service, legal requirements, or operational practices.
Website: https://pharmacyworkflowos.com
Legal and policy inquiries: colby@mfaapproach.com
General product inquiries: use the public contact page at /contact
Nothing on this site or in the service should be interpreted as legal advice, regulatory certification, medical advice, or a substitute for professional clinical judgment. Customers are responsible for obtaining their own legal, compliance, security, and operational review before using the service in regulated environments.